Rules of our houses 

RENTAL: Our houses are rented in full, not by rooms. And they are not shared, that is to say that if the client does not want to use the whole house, the rest remains empty. There is also nothing shared between the houses, in fact most of our houses are at a distance of 2km from each other, so they are individual and private houses.

PRICES: The prices indicated on this website include EVERYTHING, except things for personal consumption, including for example: reservation management, 24-hour air conditioning, 24-hour Wi-Fi, bed linen and towels (including pool towels), cot and high chair. baby, initial/final cleaning of the house, jacuzzi, pool ready to use all year round, electricity, gas, water, taxes, etc.

PERIODS: From June to September, the rentals are for the full week (from Saturday to Saturday). The rest of the year the minimum rental is 2 days (except bridges). Except in our Mistela house, where the minimum rental, also in summer, is 2 nights.

BOOKINGS: To make the final reservation, María will inform you of the details of the reservation. But in any case, a Bizum or bank transfer is needed for 20% of the total price, and the rest is paid in cash when you arrive at the house after checking that everything is the same as on this website.

SCHEDULE: In summer tickets are from 4:00 p.m. and departures before 11:00 a.m. But these schedules are only met in summer, and in winter on some holiday dates. The rest of the year we allow customers to come and go as they wish (morning, afternoon or evening) and for free, of course as long as the booking calendar allows it.

EXTRA PLACES: People who come to sleep, exceeding the standard capacity: 8 in El Colomer, 10 in Cuca, 11 in Janet, 11 in L'Estufa, 13 in El Sequer, 23 in Natalia and 20/24 in Mistela, have a supplement, and said excess of clients must be authorized by María prior to the moment of the reservation.

If during the stay the owner detects that there are more people in the house than those indicated at the time of booking, the owner will have the right to access the house to make a count, and each person who exceeds the capacity will pay DOUBLE the price per person, as a penalty. Or if the owner considers it appropriate, people who exceed said capacity must leave the house at that very moment, since at no time have they been allowed access.

VISITS:In the photos on our website you can see the houses in full and in detail and we renew them often. We do this because we rent online and we do not have an office with staff to show the houses to clients. However, if a client still wants to see a house, they can do so by appointment. The visit of a house is free and has a maximum duration of 30 minutes. The rest of the visits have a cost of 30 euros per house.

ANIMALS: We accept animals in all our houses (except in Casa Mistela), as long as they do not bark at night and the client picks up their droppings. Any damage will be the responsibility of the customer. You must always inform us in case you bring them.

PRODUCTS FOR OWN CONSUMPTION: Own consumption products (gel, shampoo, detergent, toilet paper, garbage bags, etc.) are paid by the client. However, in the house there will be some of these products "for a first use": 1 rolls of toilet paper in each bathroom, 1 roll of kitchen paper, 1 soap dispenser in each bathroom, some soap for washing dishes, 2 dishwasher tablets, 1 bag of charcoal for the barbecue, 1 basket of wood for the fireplace (except in Casa Mistela), pellets, etc.

BOOKING CONFIRMATION: A reservation will be formalized when the owner receives the amount requested for said reservation (by bank transfer or Bizum) and Maria sends the client the "reservation confirmation email". If for any reason, said reservation could not be accepted, the owner will return that transfer and the client will be notified by email. But once the client has received the "reservation confirmation email" the reservation is firm, unless for reasons beyond our control we find it necessary to cancel the reservation.

BAIL: Normally you do NOT have to pay anything as a deposit, however if there were any breakage or damage, it would be paid by the client. A deposit will only be requested in some cases, such as when they are groups of young people, for the amount that María considers appropriate according to each group. EXCEPT at Casa Mistela where a deposit of €500 is always required

CANCELLATIONS: If the client cancels with more than 1 month's notice, 100% of the reservation will be refunded.

If you notify with less than 1 month then it will be returned to you as long as we can re-rent it.

CELEBRATIONS: No type of party is accepted except in an occasional case if it is a small group and as long as it is previously authorized by María. We do not offer any type of service, only the rental of the house.

MUSIC: Professional sound groups, live music, musical keyboards, or loudspeakers cannot be brought. In the case of karaoke, it will be used inside the house. They can bring a pencil with music or similar devices for private use. AND ALWAYS RESPECTING THE SCHEDULES OF COEXISTENCE WITH THE NEIGHBOURS. If this is not the case, clients will be notified that they are disturbing the neighbors, and if they continue to break the night silence rule, María will inform them of it a second time (by whatsapp, telephone, or in person) and they must leave the house. in 3 hours maximum (even during the night), without being returned the unused part of the rent or the deposit (in case of having given a deposit).

MANAGEMENT: Maria is in charge of making the reservations. But both the amount of the reservation and the last payment are always made to the owner, since María is only the intermediary and is not in charge of managing the houses. In the same way, the owners of the houses will be in charge of receiving their clients and being at their disposal during the stay, as well as keeping the house clean and ready for the client's arrival. Of course, in the houses owned by María she will be in charge of everything (reservation and management).

DAYTIME GUESTS: Clients can only bring guests to the house if this has been authorized by Maria. If the number of guests exceeds 5 then each guest will have a cost of €10/person/day for the use and enjoyment of the house and its facilities. This applies to people who come during the day, without staying overnight.

FAILURE TO COMPLY WITH ANY OF THESE RULES WILL GIVE MARÍA THE RIGHT TO CANCEL THE RESERVATION AT ANY TIME (EVEN DURING THE OCCUPATION OF THE HOUSES)